You may use the MSCONFIG tool again to re-enable the disabled item one by one to find out the culprit. If you do not get the same issues during this phase, it indicates that the problem is related to one of the applications or services you have disabled. If you see the System Configuration Utility, check the box 'Don't show this message' and then click 'OK'.ĭuring this troubleshooting phase you are monitoring your computer while in the Clean Boot environment. If some programs you have installed have been disabled, we can re-enable them later. Please keep in mind that doing a “Clean Boot” is a troubleshooting step not a solution.

Once this is done restart your computer and then launch the game to see if you are still experiencing issues.

Click the 'Startup' tab and then click 'Disable All' then click 'OK'.

Click the 'Services' tab and then check the 'Hide All Microsoft Services' box and click 'Disable All' (sometimes this box is gray, if it is that is fine).

Click Start, type 'MSCONFIG' (without the quotations) in the Search Bar and then Press 'Enter' to launch the System Configuration Utility.

The file has successfully been attached to the ticket when you see the file name below the 'Attachments' section.įollow these steps to perform a clean boot: Select the file, then click the 'Open' button. Click the 'Add File or drop files here' button, then navigate to the folder where you saved the DxDiag file. To attach a DxDiag file in a support ticket, use the 'attachments' section while submitting your ticket. The DirectX Diagnostic Tool pop-up window should appear.

In the 'Run' command box, type in dxdiag and press.

Press the + keys on your keyboard to bring up the Run command.

Save the information to your Desktop, keep the file name as is.

In the Search Box type dxdiag and press.

Here are the steps to create a DxDiag Report.

These results are very helpful in troubleshooting technical concerns with a computer. Sometimes when troubleshooting a problem we may ask you to submit a DxDiag report to view your system information to help determine the cause of the issue.Ī DxDiag report is the result of the execution of the DirectX Diagnostic Tool (dxdiag.exe).

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